Terms of service

1. The provider

The service is provided by Nejc Gergič s.p., Adamičeva 52D, 2000 Maribor, Slovenia, registration number 9857125000, tax number 16853628, entered in the Slovenian Business Register (the "provider"). The provider is not registered for VAT. Contact: info@terenskanarocila.si.

2. Definitions

• Service: the Terenska naročila web application at terenskanarocila.si, together with its email notifications and generated documents.
• Customer: the legal entity or sole trader that creates an organization in the service and holds the subscription.
• User: an individual with their own access to the service within the customer's organization (administrator or sales rep).
• Customer content: all data the customer or its users enter into the service, namely the price list, customers, orders, notes, images and files.

3. Who the service is for

The service is intended exclusively for business entities acting in the course of their trade. It is not intended for consumers, so the rules on the right of withdrawal from distance contracts do not apply to this contract. Users must be of legal age.

4. Formation of the contract and registration

The contract is formed when the customer creates an organization in the service. Registration details must be accurate and kept up to date. Sign-in uses a one-time code sent to the user's email address; the customer is responsible for the security of those mailboxes.

Access is personal. One user account belongs to one person and must not be shared; each additional rep gets their own user.

5. Free trial

Every new organization gets a 30-day free trial with full functionality. No payment details are required and the trial does not roll over into a paid subscription automatically.

When the trial ends, access is locked while customer content remains stored and becomes available again once a subscription is in place. Retention after termination is covered in clause 14.

6. Plans and prices

Current prices are published on the pricing section of the website and are stated in euros. The provider is not registered for VAT, so published prices are final and no VAT is charged (Article 94(1) of the Slovenian VAT Act).

• Solo: a single annual price for an organization with one user.
• Team: an annual price per billable rep; the administrator running the organization is not charged.
• Custom: scope and price are set in a separate quotation, which prevails over these terms in case of conflict.

If the number of users grows during a subscription period, additional seats are charged pro rata until the end of the current period. Reducing the number of users mid-period does not reduce an invoice already issued; it is reflected at the next renewal.

The provider may change prices. For an existing customer a changed price applies from the next subscription period, and the provider gives notice by email at least 30 days before the current period ends.

7. Payment

Card payment is not available. The customer requests a subscription in the app, the provider issues an invoice, and the invoice is settled by bank transfer. Payment is due within 8 days of the invoice date unless the invoice states otherwise.

The subscription is activated once payment is received, and the provider notifies the customer. In case of late payment the provider may charge statutory default interest and, after a reminder, suspend access to the service.

8. Term, renewal and cancellation

A subscription runs for one year and does not renew automatically. There are no automatic charges. The provider gives notice before expiry; the subscription is extended only once the customer confirms and the new period is paid.

The customer may stop using the service at any time. As there is no automatic renewal, no separate cancellation notice is required; simply not renewing is enough. A paid period runs to its end.

9. Refunds

A subscription period already paid for is not refunded, not even pro rata; the 30-day free trial exists precisely so the service can be evaluated in full before any payment.

If the service is unavailable for reasons attributable to the provider for more than 72 consecutive hours, the customer may request a pro rata extension of the subscription period for the time of the outage. The request must be sent by email within 30 days of the event.

10. Customer obligations

• Use the service in accordance with applicable law and these terms.
• Keep entered data accurate and keep its users' access secure.
• Ensure there is a proper legal basis for the personal data entered into the service and that data subjects have been informed.
• Not upload content that is unlawful, infringes third-party rights, or contains malicious code.
• Not resell, rent out or make the service available to third parties outside its organization without the provider's written consent.
• Not attempt to circumvent security mechanisms, reverse engineer the service, or load the system in a way that disrupts it for other customers.

11. Personal data

For data the customer enters into the service, the customer is the controller and the provider is the processor. Their relationship is governed by the Data Processing Agreement, which forms part of these terms. Processing of data about the customer and its users is governed by the Privacy Policy.

12. Availability, maintenance and support

The provider works to keep the service continuously available but, except under a specifically agreed Custom plan, does not warrant a particular level of availability. Planned maintenance is carried out outside normal working hours and announced in advance where practicable.

Support is available by email at info@terenskanarocila.si on business days; the provider aims to reply within two business days.

13. Intellectual property

The application, its code, design, texts and brand belong to the provider. With a subscription the customer receives a non-exclusive, non-transferable right to use the service for the duration of that subscription.

Customer content remains the customer's property. The provider claims no rights to it beyond those strictly necessary to operate, secure and back up the service.

14. Termination and what happens to the data

After a subscription ends or a trial expires, the provider keeps customer content for a further 90 days so the customer can renew or request an export. The provider prepares the export on request by email, in a machine-readable format and normally within five business days. After the 90 days the data is permanently deleted. The customer may request immediate deletion earlier, by email.

The provider may suspend access or terminate the contract if the customer fails to pay an invoice despite a reminder, or materially breaches these terms. Where termination is for reasons attributable to the provider, the unused part of a paid period is refunded pro rata.

15. Limitation of liability

The provider's aggregate liability under this contract is limited to the amount paid by the customer to the provider in the 12 months preceding the event giving rise to the claim. The provider is not liable for lost profit, lost business opportunities or other indirect damage.

These limitations do not apply to damage caused intentionally or by gross negligence, nor to liability that cannot be limited under mandatory law.

The provider is not liable for the consequences of incorrect or incomplete data entered by the customer, nor for decisions taken on that basis. Prices, discounts and stock in the service are the customer's data.

16. Changes to these terms

The provider may amend these terms. Material changes are notified to the customer by email at least 15 days before they take effect. A customer who does not accept a change may terminate before it takes effect, in which case the unused part of a paid period is refunded pro rata.

17. Governing law and jurisdiction

This contract is governed by the law of the Republic of Slovenia, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The parties will try to settle disputes amicably; failing that, the competent court in Maribor, Slovenia, has jurisdiction.

Questions about these terms go to info@terenskanarocila.si. We are happy to explain anything before you sign up.